Refunds and Returns
If for whatever reason you are dissatisfied with your purchase from our shop, you can return it to Golden Pig within 15 days of receiving the item(s). We will exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping charges). All returned or exchanged items must be in new condition, unregistered, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Claims for damaged/missing items must be received within two business days of receipt of merchandise.
Refunds on Classes and Vouchers
Classes must be paid for in full before a booking can be confirmed.
Classes are non refundable unless 5 days notice is given, If less than 48hrs notice is given to change a class a $80 administration fee per person will apply, fees will not be refunded for cancellations with less than 12 hours notice or on the day of the class. If you need to cancel or change a class, please call us on (07) 3666 0884.
In our cooking classes, the food is not prepared individually but as a shared feast. Unfortunately, we cannot cater for vegetarians or food intolerances and allergies. Please phone us to discuss the classes most suitable for you.
We endeavour to use the freshest ingredients and from time to time may need to substitute or change a dish if ingredients are unavailable. We apologise if this causes any disappointment.
On rare occasions we may need to cancel a class because of unforeseen circumstances such as accidents, illness or too few bookings. If this occurs there will be the opportunity for a full refund, credit or a transfer to another class.
Gift Voucher Conditions
Gift Vouchers are valid for 1 year and may be used in the retail shop or for a food or wine class.
Gift Vouchers may be transferred to another person but cannot be exchanged for cash.
Vouchers are like theatre tickets - they MUST be presented at the class unless the voucher number has been registered with the online booking.
How to Contact Us For Returns or Refunds
Phone: 07 3666 0884
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Golden Pig Cooking School does not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, Golden Pig Cooking School accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.
By booking a cooking class with us you enter a contract with us in which we guarantee to reserve a place/s for you and you guarantee to attend the reserved class. By using our website and booking online you agree to the terms and conditions associated with making class bookings at Golden Pig Cooking School.